SERVICE

Service Online

Providing Professional Service Attentively


24 Hours x 365 Days After-sales Service Hotline to Quickly Respond to Customers

Experienced Technical Team with Professional Technical Support

Special Service Department with Sincere Follow-up Call-back

Strict Compliance with ISO9001 & ISO13485 Quality Management System


Warranty Service

Life-long Maintenance Service within Product Life-cycle


Maintenance Methods: On-site Maintenance, Repair by Dispatch, Repair by Office.

Extended warranty: Extended warranty allows users to reduce maintenance costs and risk of using the product. Consumables, accessories and some modules are not covered by this extended warranty. For specific extended warranty quotations, please consult Kojui's engineers in your region.


Customer Training

Professional, Flexible & Comprehensive Training


Terminal customer training, providing professional on-site training for customers;

Channel training, providing comprehensive training for distributors to bring better customer experience;

Online training, a flexible way to learn anytime, anywhere!


Value-added Services

Multi-level All-round Service


For VIP customers, we will carry out regular visits for Kojui instrument products, providing targeted preventive maintenance of equipment, which can effectively reduce the equipment failure rate and extend the service life of equipment.


For VIP customers, we can send professional engineers to the customer's country for on-site installation and technical teaching.