SERVICE
Service Online
Providing Professional Service Attentively
24 Hours x 365 Days After-sales Service Hotline to Quickly Respond to Customers
Experienced Technical Team with Professional Technical Support
Special Service Department with Sincere Follow-up Call-back
Strict Compliance with ISO9001 & ISO13485 Quality Management System
Warranty Service
Life-long Maintenance Service within Product Life-cycle
Maintenance Methods: On-site Maintenance, Repair by Dispatch, Repair by Office.
Extended warranty: Extended warranty allows users to reduce maintenance costs and risk of using the product. Consumables, accessories and some modules are not covered by this extended warranty. For specific extended warranty quotations, please consult Kojui's engineers in your region.
Customer Training
Professional, Flexible & Comprehensive Training
Terminal customer training, providing professional on-site training for customers;
Channel training, providing comprehensive training for distributors to bring better customer experience;
Online training, a flexible way to learn anytime, anywhere!
Value-added Services
Multi-level All-round Service
For VIP customers, we will carry out regular visits for Kojui instrument products, providing targeted preventive maintenance of equipment, which can effectively reduce the equipment failure rate and extend the service life of equipment.
For VIP customers, we can send professional engineers to the customer's country for on-site installation and technical teaching.
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